We didn't build the site — will you take it on for maintenance?

Yes, but we start with a technical review. We look at the code, database, plugins, hosting, backups — to understand the current state. If there are critical issues, we'll say so right away and propose a fix plan. We don't skip the review — we won't sign up for someone else's hidden problems.

What if the site breaks at night or on a weekend?

Uptime monitoring runs around the clock, automatically. If the site goes down, we get an alert. Response time depends on the plan — the specific SLA is set out in the contract.

What's covered by "edit hours"?

Standard content edits: swap text, add photos, update prices, refresh a promo. Small functional edits: change form behavior, configure a plugin. Not included: new features, page redesigns, large-scale integrations — those get a separate quote.

Do unused hours roll over?

Yes. Unused hours from the month accumulate and carry over to the next one. The accumulation cap is set out in the contract. That way you can save up for a more substantial edit.

If I end the contract — what happens to backups and access?

We hand over all access and the latest backup on the day the contract ends. No "we'll lock the site" or "the source isn't yours" — this isn't 2012 anymore. Your site is yours.

Service

Website maintenance — no fire drills, no surprise invoices

Monthly technical maintenance for your site: updates, backups, monitoring, security, small edits. Flat fee — you know the bill in advance. No "write a spec, approve a budget, wait."

Scope of service

Updates, backups, security, edits — fixed hours per month

What's included in maintenance

Core and plugin updates. WordPress, themes, plugins; we update after testing on staging, never straight to production.
Daily backups. Automatic, to external storage. Recovery within a few hours.
Uptime and speed monitoring. Alerts on downtime, a weekly automated Core Web Vitals report.
Security. Malware scans, checks for unauthorized file changes, admin password updates.
Content edits. Swap out text, add an image, tweak a block. Simpler than "find a developer."
Small functional edits. Form changes, CSS edits, plugin configuration — within the included hours.
Monthly report. What was done, how many hours were spent, remaining balance.
Unused hours carry over. Rolled into next month or saved up for bigger edits.

FAQ

What people usually ask before signing up

Ask about your project

Yes, but we start with a technical review. We look at the code, database, plugins, hosting, backups — to understand the current state. If there are critical issues, we'll say so right away and propose a fix plan. We don't skip the review — we won't sign up for someone else's hidden problems.
Uptime monitoring runs around the clock, automatically. If the site goes down, we get an alert. Response time depends on the plan — the specific SLA is set out in the contract.
Standard content edits: swap text, add photos, update prices, refresh a promo. Small functional edits: change form behavior, configure a plugin. Not included: new features, page redesigns, large-scale integrations — those get a separate quote.
Yes. Unused hours from the month accumulate and carry over to the next one. The accumulation cap is set out in the contract. That way you can save up for a more substantial edit.
We hand over all access and the latest backup on the day the contract ends. No "we'll lock the site" or "the source isn't yours" — this isn't 2012 anymore. Your site is yours.

First, a technical review — then the contract

30 minutesOne-on-one online
Flexible formatVideo or phone call
Solution-focusedPractical answers

More detail

Website maintenance: what's included, why you need it and when you can't do without it

Website maintenance isn't "call the studio when something breaks." It's a monthly service that prevents breakage instead of fixing it afterward. A WordPress site left unpatched for 3-6 months is a known source of vulnerabilities: a plugin "nobody touches" becomes a target the moment its developer publishes a fix — attackers go straight after the sites that haven't updated. And the fact that there are no backups only comes up when they're needed. This isn't insurance, it's hygiene. WordPress development →

Technical maintenance includes core and plugin updates — but not just "click the update button." The right process: test on a staging copy first, then deploy to production, then verify key flows (forms, cart, checkout). That's why the service costs more than "wait until it breaks." E-commerce development →

Uptime monitoring alerts us if the site goes down — before you or your customers notice. Daily backups go to external storage, not the same server the site runs on, because a backup in the same rack doesn't help if the server fails. These details matter, but nobody thinks about them until something goes wrong. Maintenance pricing →

Small edits are a common reason businesses keep a studio on retainer even a year after launch. "Add a field to the form," "swap the banner," "update the schedule" — trivial on their own, but each needs admin access and an understanding of the site's structure. When the team that built the site handles this, nobody breaks anything from not knowing the code. If we didn't build your site, that's not a problem — we start with a technical review and get up to speed. Get in touch →

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