We didn't build the site — will you take it on for maintenance?

Yes, but we start with a technical review. We look at the code, database, plugins, hosting, backups — to understand the current state. If there are critical issues, we'll say so right away and propose a fix plan. We don't skip the review — we won't sign up for someone else's hidden problems.

What if the site breaks at night or on a weekend?

Monitoring runs around the clock and automatically, so outage alerts come to us. On the SLA plan we respond within 1–2 hours, and that time is written into the contract. The contract also states whether it applies at night and at weekends. On the Basic and Extended plans we fix the response time in the contract too, so you know it before the first outage.

What's covered by "edit hours"?

Standard content edits: swap text, add photos, update prices, refresh a promo. Small functional edits: change form behavior, configure a plugin. Not included: new features, page redesigns, large-scale integrations — those get a separate quote.

Do unused hours roll over?

On plans with hours for edits, yes. On Extended that's 10–20 hours a month, and unused hours carry over to the next month. We write the accumulation cap into the contract, so you can save up for a bigger piece of work. If your plan has no hours, we estimate the edit first and take it on after you agree.

If I end the contract — what happens to backups and access?

We hand over all access and the latest backup on the day the contract ends. No "we'll lock the site" or "the source isn't yours" — this isn't 2012 anymore. Your site is yours.

How much does an hour beyond the plan cost, and who approves it?

An hour of work beyond the plan costs UAH 700–900. We send you an estimate first and only start once you agree. If you rack up a lot of these hours every month, compare that with the Extended plan, where 10–20 hours are already included in the price. We'll help you choose a plan for your site.

Can one team both build and support my site?

Yes, development and support are handled by one team. If we build the site, the first 30 days of support after launch are already included in the project price. If you choose a plan before that period ends, the work continues without a break. How website development starts is described separately.

Which sites do you maintain besides WordPress?

WooCommerce, OpenCart, Laravel, and Next.js with our Apros CMS. We build OpenCart stores ourselves too; there's a page on OpenCart online stores. If your platform is different, we decide after a technical review.

What goes into a website technical support contract?

The scope of work under your plan, the number of hours for edits and the response time to an outage. It also sets the cap on carrying over unused hours and the rule that any work beyond the plan is agreed with you in advance. A separate clause covers handing over access and the latest backup if the contract ends. You can discuss the terms for your site in a consultation.

Service

Website support — no fire drills, no surprise bills

The site went down on a Saturday, and nobody had checked the last backup. We update your site on a test copy first and make backups. Monitoring runs around the clock, so outage alerts come to us. Technical support costs from UAH 3,000 a month. We start with a review of your site.

Scope of service

Updates, backups, security, edits — a fixed monthly plan

What's included in maintenance

Core and plugin updates. WordPress, themes, plugins; we update after testing on staging, never straight to production.
Daily backups. Automatic, to external storage rather than the same server.
Uptime and speed monitoring. Runs around the clock, and downtime alerts come to us.
Security. Malware scans, checks for unauthorized file changes, admin password updates.
Content edits. Swap out text, add an image, tweak a block. Simpler than "find a developer."
Small functional edits. Form changes, CSS edits, plugin configuration — within your plan's hours or at an agreed estimate.
Monthly report. What was done, how many hours were spent and how many are left, if your plan includes hours.
Unused hours carry over. On plans with hours for edits, to the next month, with the accumulation cap set in the contract.

Plans

Technical support plans and what each one includes

Updates, backups and monitoring are in every plan. The price of maintenance depends on two things: how many hours of edits you need each month and how fast we have to respond to an outage.

01
Basic
Updates, backups, uptime monitoring. Price per month
3 000 ₴ – 5 000 ₴
$70 – $120monthly
02
Extended
Basic plus 10–20 hours of edits each month. Price per month
8 000 ₴ – 16 000 ₴
$190 – $390monthly
03
With SLA
Response to an outage within 1–2 hours, written into the contract. Price per month
18 000 ₴ – 30 000 ₴
$430 – $720monthly

Type	Price, ₴	Price, $	Timeline
01 Basic Updates, backups, uptime monitoring. Price per month	3 000 ₴ – 5 000 ₴	$70 – $120	monthly
02 Extended Basic plus 10–20 hours of edits each month. Price per month	8 000 ₴ – 16 000 ₴	$190 – $390	monthly
03 With SLA Response to an outage within 1–2 hours, written into the contract. Price per month	18 000 ₴ – 30 000 ₴	$430 – $720	monthly

Market prices, per month. An hour of work beyond the plan costs UAH 700–900, and we only start on it after you've approved the estimate. We'll name the exact plan after a technical review of your site.

FAQ

What people usually ask before signing up

Ask about your project

Yes, but we start with a technical review. We look at the code, database, plugins, hosting, backups — to understand the current state. If there are critical issues, we'll say so right away and propose a fix plan. We don't skip the review — we won't sign up for someone else's hidden problems.
Monitoring runs around the clock and automatically, so outage alerts come to us. On the SLA plan we respond within 1–2 hours, and that time is written into the contract. The contract also states whether it applies at night and at weekends. On the Basic and Extended plans we fix the response time in the contract too, so you know it before the first outage.
Standard content edits: swap text, add photos, update prices, refresh a promo. Small functional edits: change form behavior, configure a plugin. Not included: new features, page redesigns, large-scale integrations — those get a separate quote.
On plans with hours for edits, yes. On Extended that's 10–20 hours a month, and unused hours carry over to the next month. We write the accumulation cap into the contract, so you can save up for a bigger piece of work. If your plan has no hours, we estimate the edit first and take it on after you agree.
We hand over all access and the latest backup on the day the contract ends. No "we'll lock the site" or "the source isn't yours" — this isn't 2012 anymore. Your site is yours.
An hour of work beyond the plan costs UAH 700–900. We send you an estimate first and only start once you agree. If you rack up a lot of these hours every month, compare that with the Extended plan, where 10–20 hours are already included in the price. We'll help you .
Yes, development and support are handled by one team. If we build the site, the first 30 days of support after launch are already included in the project price. If you choose a plan before that period ends, the work continues without a break. How website development starts is described separately.
WooCommerce, OpenCart, Laravel, and Next.js with our Apros CMS. We build OpenCart stores ourselves too; there's a page on OpenCart online stores. If your platform is different, we decide after a technical review.
The scope of work under your plan, the number of hours for edits and the response time to an outage. It also sets the cap on carrying over unused hours and the rule that any work beyond the plan is agreed with you in advance. A separate clause covers handing over access and the latest backup if the contract ends. You can .

First, a technical review — then the contract

More detail

What we do every month so your site stays up at weekends

What happens to your site while you run your business

Most technical website support goes unnoticed. We install core, plugin and module updates on a test copy first. Once everything works there, we move them to the live site and check forms, the cart and checkout. If an update breaks something, it breaks on the copy, and we sort out the conflict before the move. The live site never sees it.

We make backups daily and keep them in separate storage, because a copy on the same server disappears along with it. Uptime monitoring runs around the clock, and outage alerts come to us. We scan the site for malicious code on a regular schedule. Our recent breakdown of a WordPress vulnerability shows why updates shouldn't be put off until later. Your own admin can click "update" in the dashboard too. Maintenance is what comes after: checking forms and payments, and having a fresh backup in case something does break.

Edits without hunting for a developer or explaining from scratch

The other half of the work is your requests. Replacing text and photos, updating prices before a sale, adding a field to a form, changing plugin settings. The Extended plan includes 10–20 hours a month for this. Unused hours carry over to the next month, and we write the accumulation cap into the contract. Hours spent are shown in the report, so you can see where they went.

New features, redesigns and large integrations are not covered by the hours. Swapping a banner for a sale, say, fits within the plan, while a new catalogue section with filters gets a separate estimate. Edits are made by the same team that updates the site, so you won't have to explain where everything lives each time.

Three plans and a response time written into the contract

Website maintenance on the Basic plan costs from UAH 3,000 a month and no more than UAH 5,000. Extended, with 10–20 hours of edits, costs UAH 8,000–16,000. For the SLA plan you pay UAH 18,000–30,000, and we respond to an outage within 1–2 hours. An hour beyond the plan costs UAH 700–900, and we take it on only after you approve it. We give the exact amount within the range after a technical review, because it depends on the platform and the volume of changes.

Updates and backups are in every plan, so the price differs by hours and response speed. A brochure site that rarely changes will do fine on Basic. A store where an hour of downtime means lost orders needs an SLA. Without a plan, people remember the site once it has already broken, and pay for recovery rather than for preventing the outage. We've written separately about how support is priced on the market. And to skip the guesswork, leave a request and we'll help you .

Site built by someone else — we take it on after a technical review

We take on such sites too, but first we do a technical review. We look at the code, database, plugins, hosting and backups. After the review you'll know what state the site is in, what's critical and where to start. To do the work, we need access to the admin panel, the hosting and the code repository, if there is one. The access stays yours; we only work with it.

Some things you can find out before talking to us. Check your site's security and see what your site is built on with our online tools. Both show results instantly, and you don't have to leave any contact details.

We support the platforms we build on ourselves

We maintain sites on WordPress and WooCommerce, OpenCart, Laravel, and Next.js with our Apros CMS. These are the platforms we build on, so we know where they usually break. We have separate pages on WordPress websites and OpenCart stores.

If your platform is different, the review will show whether it's worth supporting. Sometimes moving to a new one is cheaper. We migrate sites with 301 redirects, but we don't guarantee rankings after the move.

Support alongside development and promotion

If we build the site, the first 30 days after launch are part of the project. After that you choose a plan. How we run a project from brief to launch is shown on the website development page.

SEO promotion is a separate service, billed separately, at UAH 15,000–40,000 a month. Support doesn't replace it. Support keeps the site running, while promotion is what gets it found on Google. You can combine the two, with separate invoices.

Who is responsible for your site

We've been building websites since 2016 and have delivered over 500 projects in that time. Our offices are in Kharkiv and Kyiv. Every month you get a report: what was done, how many hours were spent and how many are left. The report shows exactly what was updated and fixed, so one document answers the question "what am I paying for".

If you decide to leave, we hand over all access and the latest backup on the day the contract ends. Technical website support starts with a review. Leave your details in the form below and we'll arrange it.