Apros CRM · an Apricode product
Apros — Ukrainian CRM where nothing gets lost
When leads live in Viber, spreadsheets and a sales rep's memory, some of them vanish. Apros pulls everything into one system, and AI answers customers' simple questions even at night.
FIVE TOOLS AND NO BIG PICTURE
Leads in messaging apps, deals in a spreadsheet, tasks in Trello, invoices in Word. To find out how much money is in the pipeline, you have to ask the whole team.
ONE SYSTEM, THE WHOLE PICTURE
The lead, the conversation, the deal, tasks, the invoice and the payment all sit in one customer record. You can see the money in the pipeline without a single call.
How it works
From first message to payment
Leads land in the CRM automatically
A message from Telegram, Viber or Instagram, a website form or a call becomes a lead, complete with its source, ad campaign and conversation history.
The system assigns a rep
Leads are split between reps by your rules. The system spots duplicates and creates a "get in touch" task on its own.
Reps reply from one inbox
Every messaging app and email thread is collected in the customer record. AI suggests a reply, translates the conversation, or answers on its own when the rep is offline.
Documents are built from the deal
Proposals, invoices, completion certificates and contracts pull their data from the deal, so nobody retypes billing details by hand. Payment status shows in the record.
The owner sees the whole picture
The funnel, money in the pipeline, overdue tasks and team workload are all on one dashboard. Or just ask the AI.
Interface
What Apros looks like
Real screens from the working system, filled with demo data.
AI Brain instead of manual searching
Ask in plain words and the AI finds the answer in your data or takes the action itself. Below the prompt sits a daily summary of tasks, overdue work, deals and new leads.
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Scored leads on a kanban
Each lead shows its stage, value and a score from 0 to 100, and each column shows how much money sits at that stage. Hot, warm and cold filters tell you who to call first.
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Team tasks on a kanban
The system creates the "contact the lead" task on its own and flags overdue work in red. Next to it you get a review column, sprints and time tracking.
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Analytics on one screen
Money in the pipeline, overdue tasks and overloaded people show up at once, with no spreadsheet reports. You can rearrange the widgets to suit you.
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A calendar tied to your leads
Lead tasks and meetings land on the calendar right away. Online booking is set up here too, so customers pick a free slot themselves.
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What's inside
One system instead of five
Sales
- Leads, deals, contacts and companies, with the full customer history in one record.
- A deal kanban with your own stages, plus several pipelines for different lines of business.
- Lead scoring from 0 to 100, so hot, warm and cold leads stand out at a glance.
- The source of every lead, whether it's ads, search, social or a referral.
Messaging and calls
- Telegram, Viber, WhatsApp, Instagram, Facebook, email and website chat in one inbox.
- Conversations stay in the CRM, not on a rep's personal phone.
- Call recordings and transcripts right inside the deal.
- Online booking and video meetings. The customer picks a time and joins from a link.
Tasks and team
- Tasks as a list, a kanban board, a calendar or a Gantt chart.
- Link a task to a customer or a deal, and everyone can see where it came from.
- Work goes in for review, and the manager approves it or sends it back.
- Time tracking and team timesheets.
Money and documents
- Invoices, proposals, completion certificates and contracts built from deal data, straight to PDF.
- monobank and Privat24 statements flow into finance with no manual entry.
- Cash flow, profit and loss, plan vs. actual, payment calendar.
- Multiple currencies, with reports in your base currency.
Inventory and orders
- Stock levels for every warehouse, with receipts, issues, transfers and stock counts.
- An order reserves the stock, so you can't sell what you don't have.
- Price lists for retail, wholesale, dealers and promotions.
- Products, prices and stock stay in sync with your WooCommerce store.
Fits your process
- Turn modules on one at a time. Start with CRM and chats, add the rest later.
- "If this happens, do that" automations, no developer needed.
- Custom fields and lists, such as "Briefs" or "Shipments."
- Permissions. Reps see their own deals, managers see their team, the owner sees everything.
- Telegram
- Viber
- Facebook Messenger
- Gmail
- Google Calendar
- monobank
- Privat24
- WooCommerce
- VoIP
- REST API
AI in Apros
AI that does the work
- AI BRAIN
Ask in plain words and get an answer from your own data, or the action already done.
"Which leads still haven't heard back?""Which deals are stuck at the proposal stage?""Prepare a sales report for September""Remind me to call the client at 3 p.m."
- AI IN CHATS
Answers customers in messaging apps while your reps are busy or asleep.
Replies in the customer's languageCaptures the request and creates a lead in the CRMBuilds a PDF proposal right in the conversationHands the tricky cases to a person
- AI ON CALLS
Every call turns into text, and the rep gets a breakdown.
The call transcript is saved to the dealA call score and coaching tips for the repLive prompts during video meetings with customers
- AI STUDIO
Your own AI agents, built around your process. They know your company, from tone of voice to billing details and services.
Ready-made agents and skills from a libraryEach agent gets only the tools it needsCompany Brain, a shared memory of your company for every agentDescribe an automation in words and AI builds the workflow
AI UNDER YOUR CONTROL
ASSISTANT
Searches, calculates, answers questions. Any change to your data needs your approval first.
SEMI-AUTONOMOUS
Updates records and creates tasks on its own. An email to a customer or any other outbound action waits for your "yes." You can also approve it with a button in Telegram.
AUTONOMOUS
Works without stopping. But it can't delete data without your confirmation.
YOU SET EACH AGENT'S LEVEL AND LIMITS
APROSBY THE NUMBERS
messaging channels in one inbox
AI replies to customers in chats
analytics widgets on the dashboard
product updates in 2026
Who's behind Apros
We sell what we use ourselves
Apros is built by Apricode, a studio from Kharkiv and Kyiv with 10 years in business and 500+ projects shipped. Our own sales live in Apros. Leave a request below and that's exactly where we'll see it.
What it means for you
- 01
We hit the bugs first
If something breaks, our sales team feels it before yours does.
- 02
Features from real work
We try new modules on ourselves first, then ship them to clients.
- 03
Talk to the developers
Your questions go to the team that writes the product, not a call center.
- 04
Ukrainian and English interface
Ukrainian for teams in Ukraine, English for international teams.
Security
Your data, in your own database
Every company gets its own Apros instance with its own database, not a row in a shared table. Integration keys are encrypted, actions are logged, and access rights go all the way down to individual fields.
- Next.js
- React
- PostgreSQL
- pgvector
- Redis
- LiveKit
- OnlyOffice
- Docker
FAQ
Common questions about Apros CRM
Demo
Watch Apros handle your process
30 minutes online with the team that builds Apros. In the "Your question" field, tell us how many sales reps you have and where your leads come from. On the demo we'll run one of your typical leads through the live system.
- 30 minutesOne-on-one online
- Flexible formatVideo or phone call
- Solution-focusedPractical answers
About CRM software
How to choose a Ukrainian CRM
You need a CRM once you have more leads than anyone can keep in their head. The early signs are familiar. A customer messaged on Viber and never got a reply, a sales rep left and took the contacts along, and the owner has to phone around the team to find out how much money is in the pipeline. If that sounds like you, a spreadsheet won't save you anymore. We broke down how a CRM works and what it's made of in our article what a CRM system is.
When you choose, compare your working day, not feature lists. Where do your leads come from, and does the system see Telegram, Viber and Instagram, not just email and the website form? Where does the team track tasks after the sale? Does the system draw up invoices and completion certificates on its own? Does it pull in bank statements? And how many separate tools will you have to pay for and wire together if the CRM only covers sales?
The word "Ukrainian" is practical here. A Ukrainian CRM talks to customers where they actually write, on Viber and Telegram. It works with monobank and Privat24, handles hryvnia and other currencies, and draws up invoices and completion certificates. And your questions go to a team that already knows how a Ukrainian sole proprietorship (FOP) works.
In 2026, an AI CRM is no longer a chatbot on your website. Useful AI answers customers in messaging apps, transcribes calls, prepares proposals and runs the numbers for the owner from company data. What matters more is who controls what it does. Choose a system where you decide what the AI does without asking and what waits for your "yes."
Apros is a Ukrainian CRM with AI, made by Apricode. It brings sales, messaging, tasks, documents, finance and inventory together. Every company gets its own instance with its own database. Apros works best for service businesses, agencies and studios, schools and course providers, medical centers, and companies that sell from stock. We covered how to choose when your team is small in CRM for small business.
Sometimes you also need work around the system: setting it up for your processes, moving your database over from another CRM, connecting your website and phone system, training the team. That's a separate service, CRM implementation. And for processes beyond the CRM, there's our business process automation practice.