Will the caller know they're talking to a bot?

Yes, the bot introduces itself in its first sentence. The client calls to get a question solved, and what matters to them is that it happens quickly. If the bot can't cope, it transfers the call to a manager instead of leading the caller in circles. You'll hear how the bot sounds on your scenario on the test number before launch.

What happens with calls the bot can't handle?

We build in handoff rules: a complex question, a nonstandard request, an upset tone, a direct request for a manager. The bot doesn't pretend it handled it — it transfers the call and gives the manager a short summary, so the client doesn't have to repeat everything from scratch.

Do I need a dedicated phone number?

Not necessarily. We connect to your virtual PBX or SIP number: the bot can take every call, only pick up after N rings, or work only outside business hours — however you set it up. If you don't have telephony in place yet, we'll suggest a simple solution sized to your call volume.

How is a voice bot different from a chatbot?

The channel. A chatbot works wherever the client types — website, Telegram, messengers. A voice bot works on the phone line, where the client talks. The logic underneath is similar (understanding the request, acting on rules, handing off to a human); the communication channel is what's different. If your clients mostly write instead of call, look at chatbots and AI agents.

How much does a voice bot cost?

A pilot on one scenario costs UAH 40,000–80,000 and takes 2–3 weeks. A full launch with telephony and CRM costs UAH 100,000–200,000 and takes 4–8 weeks. Each month you pay UAH 6,000–15,000 for maintenance plus call minutes at cost, roughly UAH 4–9 per minute. We'll name the exact amount after reviewing your calls.

Who doesn't need a voice bot?

If call volume is low and every call is a live expert consultation, a bot isn't the right move — it's great at handling routine and peak load, not at replacing a specialist. Same if booking and questions have already fully moved online and almost no one calls. We'll say so honestly during the breakdown if we don't see the benefit.

Can you build a voice bot in Telegram?

A voice message in Telegram isn't a call. The bot receives it as a file and replies in the chat. That's a job for a Telegram bot, and it doesn't need a phone line. We explain how it works on the Telegram bots for business page. If your customers actually phone you, you need the voice bot described on this page.

Can the bot handle the first line of a call center?

Yes, the first line is exactly its job. The bot greets the caller, finds out the topic, transfers the call to the right department and answers routine questions at peak times. Complex conversations stay with operators, and they receive the call with the topic already known.

How long does it take to launch a voice bot?

A pilot on one scenario takes 2–3 weeks; a full launch with telephony and CRM takes 4–8 weeks. First we review your calls, then build a prototype on a test number. You can call it even before your line is connected. Then we connect the PBX, calendar and CRM, and for the first weeks after launch we listen to the calls together with you.

What language does the bot speak?

Ukrainian and Russian, and the bot keeps track of the conversation context. Check it before launch: call the test number yourself and ask your team to call too. After launch, the transcripts show where the bot made mistakes, and we edit the scenario right there. To start with your calls, describe your line in the form at the bottom of the page.

Service

Voice bot for the calls you're missing right now

Saturday, nine in the evening, the receptionist has gone home, the phone rings, and the caller dials the next business in search results. The bot picks up, finds out what the person needs, books the appointment and passes anything complex to a manager with a short summary of the call. Your number and your PBX stay yours. We start by reviewing your calls.

What a voice bot does

Three call scenarios where AI never drops a call

Answer and route
The bot picks up on the first ring, finds out what the client needs, and connects them to the right department or manager. While your team is busy, the caller doesn't have to sit through the ringing.
Fits: high call volume where a share of calls are routine questions and transfers.Doesn't fit: call volume is low and every call is a live expert consultation.
Booking
A client calls — the bot offers open slots, books the service or the table, logs it in your calendar or CRM, and sends a confirmation. The receptionist no longer has to copy bookings from calls by hand.
Fits: clinics, salons, service businesses, delivery, restaurants — phone-based booking.Doesn't fit: booking already happens online and almost no one calls.
24/7 line
Evenings, weekends, peak load — the bot holds the line, answers routine questions, logs the request, and hands the manager a ready-made summary in the morning. No more calling back blind — the manager sees exactly what the call was about.
Fits: real estate, delivery, service businesses — calls outside hours and at peak times.Doesn't fit: the client needs an expert's live answer right away, not a logged request.

Pricing

How much a voice bot costs and what you pay for each month

As a one-off, you pay for the scenario, the connection to your PBX, calendar or CRM, and the rules for handing off to a human. Each month, you pay for scenario maintenance and call minutes.

01
Pilot
One call scenario, a prototype on a test number you can call, rules for handing off to a human
40 000 ₴ – 80 000 ₴
$960 – $1 9302–3 weeks
02
Launch on your line
Connection to your PBX or SIP number, booking into a calendar or CRM, a transcript log, and for the first weeks we listen to calls together
100 000 ₴ – 200 000 ₴
$2 400 – $4 8004–8 weeks
03
Maintenance and minutes
Scenario edits for the month. Speech recognition and synthesis minutes are separate, at cost, roughly UAH 4–9 per minute
6 000 ₴ – 15 000 ₴
$145 – $360monthly

Type	Price, ₴	Price, $	Timeline
01 Pilot One call scenario, a prototype on a test number you can call, rules for handing off to a human	40 000 ₴ – 80 000 ₴	$960 – $1 930	2–3 weeks
02 Launch on your line Connection to your PBX or SIP number, booking into a calendar or CRM, a transcript log, and for the first weeks we listen to calls together	100 000 ₴ – 200 000 ₴	$2 400 – $4 800	4–8 weeks
03 Maintenance and minutes Scenario edits for the month. Speech recognition and synthesis minutes are separate, at cost, roughly UAH 4–9 per minute	6 000 ₴ – 15 000 ₴	$145 – $360	monthly

Market prices, typical timelines. We name the amount after reviewing your calls; payment is in stages, and you pay for call minutes as you use them.

How it works

Understands language, acts on rules — and knows when to hand off to a human

What's included

Natural language understanding. The bot understands what the client says in their own words, not "press 1 for...". Works in Ukrainian and Russian, and keeps the context of the conversation.
Rule-based handoff. A complex question, an upset client, a request outside the script — the bot doesn't pretend it handled it, it connects to a manager and passes along what's already been discussed.
Calendar and CRM logging. Bookings, appointments, and new leads go straight into your Google Calendar or CRM — no manual entry from a phone call.
Telephony connection. We integrate with your virtual PBX or SIP number — a dedicated number isn't required, the bot works on your existing line.
Transcripts and call log. Every conversation is saved as text: what the call was about, what the bot did, where it handed off. Useful for both quality control and analyzing requests.
The bot builds its answers through the OpenAI or Anthropic API under enterprise terms. NDA before we start.

How we work

One call scenario first — then the whole line

Call breakdown
We listen to why people call you: which questions are routine, where a live person is needed, how many calls and when peak hours hit. We define the first scenario for the bot. Deliverable: a call map + a launch scenario + handoff rules + timeline and budget range.
Prototype on a test number
We stand up the bot on a test number you can call to hear how it works. We tune the language, tone, script, and the moment it hands off to a human. Deliverable: a working prototype you can listen to + a revision list after the first call.
Telephony, calendar, CRM
We connect your PBX or number, integrate booking into the calendar and CRM, and configure the handoff to a manager. We test on real scenarios. Deliverable: a bot live on your line with all connections + a test checklist for each call scenario.
Launch and transcript review
We go live and spend the first weeks reviewing calls together: where the bot understood correctly, where it handed off, what needs tuning. Deliverable: the bot live + a transcript log + metrics (share of calls handled, number of handoffs) + a support agreement.

FAQ

What people ask about voice bots

Ask about AI

Yes, the bot introduces itself in its first sentence. The client calls to get a question solved, and what matters to them is that it happens quickly. If the bot can't cope, it transfers the call to a manager instead of leading the caller in circles. You'll hear how the bot sounds on your scenario on the test number before launch.
We build in handoff rules: a complex question, a nonstandard request, an upset tone, a direct request for a manager. The bot doesn't pretend it handled it — it transfers the call and gives the manager a short summary, so the client doesn't have to repeat everything from scratch.
Not necessarily. We connect to your virtual PBX or SIP number: the bot can take every call, only pick up after N rings, or work only outside business hours — however you set it up. If you don't have telephony in place yet, we'll suggest a simple solution sized to your call volume.
The channel. A chatbot works wherever the client types — website, Telegram, messengers. A voice bot works on the phone line, where the client talks. The logic underneath is similar (understanding the request, acting on rules, handing off to a human); the communication channel is what's different. If your clients mostly write instead of call, look at chatbots and AI agents.
A pilot on one scenario costs UAH 40,000–80,000 and takes 2–3 weeks. A full launch with telephony and CRM costs UAH 100,000–200,000 and takes 4–8 weeks. Each month you pay UAH 6,000–15,000 for maintenance plus call minutes at cost, roughly UAH 4–9 per minute. We'll name the exact amount after reviewing your calls.
If call volume is low and every call is a live expert consultation, a bot isn't the right move — it's great at handling routine and peak load, not at replacing a specialist. Same if booking and questions have already fully moved online and almost no one calls. We'll say so honestly during the breakdown if we don't see the benefit.
A voice message in Telegram isn't a call. The bot receives it as a file and replies in the chat. That's a job for a Telegram bot, and it doesn't need a phone line. We explain how it works on the Telegram bots for business page. If your customers actually phone you, you need the voice bot described on this page.
Yes, the first line is exactly its job. The bot greets the caller, finds out the topic, transfers the call to the right department and answers routine questions at peak times. Complex conversations stay with operators, and they receive the call with the topic already known.
A pilot on one scenario takes 2–3 weeks; a full launch with telephony and CRM takes 4–8 weeks. First we review your calls, then build a prototype on a test number. You can call it even before your line is connected. Then we connect the PBX, calendar and CRM, and for the first weeks after launch we listen to the calls together with you.
Ukrainian and Russian, and the bot keeps track of the conversation context. Check it before launch: call the test number yourself and ask your team to call too. After launch, the transcripts show where the bot made mistakes, and we edit the scenario right there. To start with your calls, describe your line in the form at the bottom of the page.

Discuss your project

Let's break down your calls — we'll name the scenario and the price

More detail

How a voice bot keeps the calls that now go to competitors

What happens to a call nobody answers

A person who can't get through rarely waits. They go back to search results and dial the next number. That is how calls get lost in the evening, at weekends and at peak times, when every line is busy. "We'll call you back in the morning" doesn't always help, because by morning the client may have booked somewhere else.

Every missed call stays in your PBX log, so a few days of data will show how many you have. We've written up the method step by step, so you can count your missed calls yourself. When the losses are noticeable, the decision about a bot becomes simple. If you miss only a few calls, you don't need a bot, and we'll tell you so during the review.

Which calls the bot handles itself and which it hands to a person

The bot takes routine conversations on its own: booking a free slot, making a reservation, giving opening hours and the address, reporting an order status, taking a request and noting what it's about. In a clinic it can book a patient with a doctor, in a delivery service it tells the caller where the order is. At a real estate agency it takes a request for a viewing, at a car service it books the car in for maintenance.

The bot hands over to a person when the caller wants to negotiate terms, makes a complaint, needs a complex consultation or is clearly annoyed. It does the same when the client asks to be put through to a manager. The manager gets a short summary of the call and doesn't have to ask the client everything again. The bot says it is a bot right away, and we advise not to hide it. For the business, what matters more is that the question gets solved, not who solved it.

A call center voice bot takes the first line at peak times

In a call center the bot can act as the first line. It greets the caller, finds out the topic and transfers the call to the right department, and at peak times it answers routine questions itself. Instead of hold music, the client immediately hears a question and says why they're calling. The bot understands natural speech, so it doesn't need a "press 1" menu. The operator receives the call with the topic already known and doesn't start from scratch. Complex conversations stay with people.

How much a voice bot costs and how to hear it before launch

The price has three parts. The one-off part covers the scenarios, the connection to your PBX, calendar or CRM, and the rules for handing off to a person. Each month you pay for two things: scenario maintenance and speech recognition and synthesis minutes. The ranges for each part are in the table above. Where exactly the cost lands within a range depends on the number of scenarios, the systems to connect and the call minutes per month.

You can start with a pilot on one scenario. It includes one call scenario, a prototype on a test number and the rules for handing off to a person. You call the test number and hear the bot before you decide to put it on your line. Whether the bot understands your particular clients is already audible at the pilot stage, before you spend on a full launch. Leave a request in the form below, and we'll review your calls and name the amount.

Voice, chat or Telegram — which channel you need

If your clients phone, you need voice. If they write on your website or in a messenger, a chatbot is simpler. For messengers there are Telegram bots for business. If the bot has to work inside your CRM on its own, that is already a job for AI agents. We cover choosing a tool more broadly on the AI solutions for business page.

Start with the channel where you're losing the most requests right now. A voice bot belongs where people call.

How the bot works with your PBX, CRM and data

The number stays yours. We connect the bot to your virtual PBX or SIP number. It can take every call, answer after a few rings or work only outside business hours. Bookings go into Google Calendar or your CRM, and every conversation is saved as text in a log. The bot builds its answers through the OpenAI or Anthropic API under enterprise terms. We sign an NDA before we start.

We run Apricode's own sales in our Apros CRM. Calls there become text and stay attached to the deal. A lead from a call is assigned to a manager according to rules you set. If you don't have a system for requests yet, start with CRM implementation. We've been building websites and business systems since 2016 and have delivered more than 500 projects in that time. Our offices are in Kharkiv and Kyiv. Describe your line in the form below, and we'll show how a voice bot would answer your clients.