APROS CRM Data Deletion
How to ask us to delete data APROS CRM received through Facebook Messenger and Instagram, and how disconnecting the integration differs from deletion.
This page explains how to ask us to delete the data APROS CRM ("APROS") has received through Facebook Messenger and Instagram. The APROS CRM Privacy Policy explains what this data is and why we need it.
Who this page is for
- people who sent messages on Facebook Messenger or Instagram to a company that handles its conversations in APROS;
- companies that connected their Facebook Page or Instagram account to APROS.
How to send a request
Email hello@apri-code.com with the subject «APROS — видалення даних / Data deletion». In the email, tell us:
- the channel: Facebook Messenger or Instagram (or WhatsApp, once it is connected);
- the company Page or account you messaged, or the one you connected to APROS;
- the minimum we need to find the conversation: your name or username in that channel and the approximate date of the conversation.
Do not send passwords, access tokens, login codes, or copies of your passport or other documents: we do not need them to delete data.
How we verify a request
Before deleting anything, we make sure the request comes from the person the data is about, or from the company that connected the Page or account. If the email does not make this clear, we will ask you to confirm it in a reply. We never need passwords, tokens, login codes or documents for this.
What happens next
The Apricode team handles the request manually. We find the data linked to you in APROS: identifiers, name, profile photo, messages and attachments. Then we delete it and reply to your email once it is done.
Disconnecting the integration is not the same as deleting data
A company can disconnect APROS from its Facebook Page or Instagram account in its Facebook or Instagram settings. New messages then stop arriving in APROS, but the history already stored in APROS stays there. To delete it, send a request as described above.
What stays on Facebook and Instagram
We delete only the data stored in APROS. The messages themselves remain on Facebook, Instagram or WhatsApp, and can only be deleted there using those services' own tools.
Contact
ТОВ «АПРИКОД» (APRICODE LLC), EDRPOU code 41644485, 9 Rustaveli St., Kharkiv 61001, Ukraine. Email: hello@apri-code.com.